How do I give feedback?
After you make a call, you'll be asked to rate your experience by using your touch-tone keypad to give that listing a rating of between one to five stars (5 stars being the highest). A rating of 4 or 5 will improve that listing's overall rating; a rating of 1 or 2 will lower it.

If you're using more than one line, when your Mail is over, you'll also see a page inviting you to leave feedback in the form of a 1 to 5 star rating, along with written comments which will appear alongside the listing. Please be fair and responsible in your comments; remember, anyone who clicks on that listing will be able to read them!

You can also leave written feedback by finding the listing you just called on your Transaction Details page (found on the Payment Info page in My Account) and selecting Leave Feedback.

Note: You may only rate up to 3 calls or Mails per day with any given advisor. You have up to 14 days to leave feedback for a call or Paid Mail and your written comments will be visible for 12 months.

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